Returns and exchanges

Last updated: 2 November 2026

Every order from GenZ Covers (genzcovers.com) is cash on delivery, so you see your cover before you pay for it.

Check your cover when it arrives

When the rider delivers your parcel, open it and check the cover in front of them, before you pay:

• Is it the design you ordered?
• Is it for your phone model?
• Is it free of damage — no cracks, breaks or marks?

If it is damaged or wrong

Don't accept the parcel. Hand it back to the rider and you pay nothing. Then contact us and we will arrange the right cover for you.

What we accept back

• Accepted: a cover that arrives damaged or defective, or is not the design or phone model you ordered — refused at delivery, as above.
• Not accepted: a cover you have already accepted and paid for, a cover that is exactly what you ordered but you picked the wrong phone model, or a change of mind.

Refunds

As you only pay when you accept the parcel, a refused parcel needs no refund. If you paid a bKash advance for a pre-order, contact us and we will sort out your advance with you.

Contact

Phone: 01682324327
Email: genzcovers@gmail.com
Facebook: our page